Return/Refund Policy

RETURN / REFUND POLICY Lollies Essence Candle LLC All sales made through the Lollies Essence Candle website are subject to the policy below. 

  1. Return Window

 You have 14 days from the date you receive your purchase to return or exchange merchandise, provided: 

  • You have the original receipt
  • The merchandise is in its original shipment box(es)
  • The product is in original, undamaged condition (bottled products must have the sealed intact including the frozen ice pack during summer season; wax items must be unused)
  1. Authorization Required

 You must contact Customer Service by phone or email to receive authorization before sending back any merchandise. Returns sent without prior authorization may not be accepted. 

  1. Discounted, Sale, and Retired Items

 Discounted, sale, and retired items are final sale and are not eligible for return or exchange. 

  1. Shipping Costs
  • Free shipping applies only to your original purchase and is non-refundable if the order is returned.
  • Return and exchange shipping costs are the customer's responsibility.
  • Please send returns via USPS, UPS, or Insured Priority Mail. We recommend using a trackable, insured method, as we are not responsible for packages lost or damaged in transit.
  1. Restocking Fee

 Approved returns may be subject to a 20% restocking fee, depending on the condition of the returned item and the circumstances of the return. 

  1. Order Cancellations

 To cancel an order, contact Customer Service by phone or email before your order leaves our shipping facility. 

  • Cancellation requests submitted before shipment: no fees.
  • Cancellation requests submitted after the order has shipped: shipping and a 20% restocking fee will apply, even if your original order included free shipping, as we are charged for shipping once a package leaves our facility.
  1. How to Start a Return or Cancellation

Contact us with your order number and the reason for your return or cancellation: Lollies Essence Candle Email: lolliesessencecandle@gmail.com Phone: 302-724-2102 Once authorized, we'll provide instructions for completing your return or exchange. Last updated: [7/26/2026]