Return/Refund Policy - Lollies Essence Candle

Order Cancelations

If you would like to cancel an order you placed with lolliesessencecandle.store you may contact us by phone or Email. Your cancelation request must be submitted before your order leaves our shipping facility to avoid shipping and restocking fees. Orders that are canceled after leaving our facility will be charged for shipping fees we have incurred, even if your shipping was free on the order you placed. Once your order leaves our facility we are charged for shipping by our shipping company. We will also charge a restocking fee of 20% for all returned merchandise.

Return/Refunds Policy

All sales made through Lollies Essence Candle Web site are subject to Lollies Essence Candle return policy. You have 14 days from the time you receive your purchase to return or exchange any merchandise when accompanied by the original receipt. All returned merchandise must be in the original shipment boxes, products must be in original condition and undamaged. (Original Condition means bottled products have the foil seal intact, Wax items must be unused) You must call or E-mail Customer Service to obtain authorization to return purchased merchandise. FREE SHIPPING ONLY APPLIES TO YOUR ORIGINAL PURCHASE. All return/exchange shipping fees are the responsibility of the customer. Returns or Exchanges will not be accepted on discounted or retired items. Please send your return package via Fed Ex, UPS or Insured Priority Mail. The return policy does not apply to sales or discounted merchandise. Call 1.302.724.2102

Returned merchandise may be subject to a 20% restocking fee depending on the circumstances of the return. If you paid a shipping charge on your original order shipping charges are not refundable.

You have a choice regarding the use of your information for marketing purposes.

Lollies Essence Candle is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable promotions and other content. You always can opt-in or opt-out of receiving future marketing communications from Lollies Essence Candle
To opt-out of or opt-in to receiving marketing communications from Lollies Essence Candle, please take one of the following actions:

1) Call 302.724.2102 and provide your current contact information.

2) Send a letter with your current contact information to:

Lollies Essence Candle LLC

P.O. Box 242

Dover, DE 19903

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

Lollies Essence Candle will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

14 business days for direct mail, but Email is usually removed in 48 hours

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, or updates or other organization-related communications.